SHIPPING COSTS

The sales prices of the products displayed on our website are those in force at the time the User places the order and do not include shipping costs. Shipping costs are charged in addition to the price of the products purchased and are determined according to the applicable delivery zone and shipping weight.

Prices may be displayed in euros (EUR), Czech koruna (CZK), Danish krone (DKK), Hungarian forint (HUF), Polish złoty (PLN) or Swedish krona (SEK), depending on the country and/or currency selected on the website. Prices displayed in currencies other than the euro are calculated using exchange rates that are updated daily and may therefore vary from day to day.

Shipping costs and free shipping eligibility are determined according to the following delivery zones:

The above shipping conditions exclude deliveries to Bornholm (Denmark), Corsica and French overseas territories (France), the Dutch Caribbean islands (Netherlands) and Gotland (Sweden). These conditions apply to all products available in our online store.

Our website allows orders with a total shipping weight of up to 100 kg. For orders exceeding this limit, please contact our customer service team by email at info@ninhosdesonho.com to obtain further information and a shipping quotation.

The weight considered for shipping purposes is either the actual weight or the volumetric weight, whichever is greater. This weight is used to determine both the applicable shipping costs and eligibility for free shipping.

For deliveries to other destinations not listed above, please contact our customer service team to request a shipping quotation by email at info@ninhosdesonho.com.

DELIVERIES

For deliveries of purchases made through this website, Ninhos de Sonho® uses express courier services (UPS, DPD, GLS or other carriers) to deliver orders to the address provided by the Customer.

Following confirmation of payment, orders are normally dispatched from our facilities within 1 (one) to 2 (two) working days, subject to product availability. Dispatch may be delayed if one or more products are temporarily out of stock. In such cases, the Customer will be informed by email of the situation and, where possible, the revised estimated dispatch date.

After the goods have been dispatched from our facilities, the estimated delivery time may vary between 2 (two) and 8 (eight) working days, depending on the destination country. Unless a different delivery period has been expressly agreed with the Customer, orders will be delivered no later than 30 (thirty) days from the conclusion of the contract. The table below shows the estimated delivery times following dispatch from our facilities.

For deliveries to destinations not listed in the table above, delivery times will be estimated on a case-by-case basis. The delivery times indicated are estimates and may be affected by unforeseen circumstances, such as incorrect delivery addresses, unsuccessful delivery attempts or delays affecting transport companies, as well as events of force majeure.

If your order is not delivered within the estimated or agreed delivery period, please contact our customer service team as soon as possible so that we can investigate and track your shipment.

The order will be delivered to the address provided by the Customer during checkout. The Customer should ensure that someone is available at the delivery address to receive the goods.

Each shipment is accompanied by an invoice or other relevant sales or transport document.

Products displayed on our website are generally available in stock, although temporary stock shortages may occasionally occur. If an ordered product is unavailable, the Customer will be informed by email and, where possible, provided with an updated estimated dispatch date. If the order cannot be fulfilled due to product unavailability, the Customer will be informed and refunded the full amount paid.

RETURNS

a) CONSUMER'S RIGHT OF WITHDRAWAL

Pursuant to Article 10 of Portuguese Decree-Law No. 24/2014 of 14 February (contracts concluded at a distance and outside business premises), and without prejudice to any applicable mandatory consumer protection laws, the consumer has the right to withdraw from the contract within 14 calendar days (cooling-off period) from the date on which they acquire physical possession of the goods. During this period, the consumer may return the product without having to provide any reason.

A "consumer" is defined as a User who is a natural person acting for purposes outside their trade, business, craft or profession.

However, when returning a product, the following conditions should be observed, without prejudice to the right of withdrawal:

a) The product should not have been used beyond what is necessary to establish its nature, characteristics and functioning;

b) The product should retain its original characteristics. The Consumer may be held responsible for any reduction in value resulting from handling beyond what is necessary to establish the product's nature, characteristics and functioning;

c) The product should be complete and suitably packaged (if the product consists of more than one component, all components should be returned);

To exercise the right of withdrawal, the consumer must communicate their decision to withdraw from the contract by means of an unequivocal statement, indicating their name, postal address and contact details, identification of the purchased product, order date and date of receipt, to facilitate identification of the order. The consumer may prepare and send their withdrawal notification, including the information mentioned above, by email to info@ninhosdesonho.com or by post to Rua dos Vales Ferreiros, n.º 24, Palmeiria, 2420-124 Caranguejeira, Leiria, Portugal. An acknowledgement confirming receipt of the withdrawal notification will be sent to the consumer.

Following notification of their decision to withdraw from the contract, the Consumer should make the purchased product available for collection, suitably packaged and accompanied by a copy of the withdrawal notification and purchase invoice, where available. Collection will be arranged by Ninhos de Sonho® in consultation with the Consumer, and the product will be returned to the following address: Rua dos Vales Ferreiros, n.º 24, Palmeiria, 2420-124 Caranguejeira, Leiria, Portugal.

Once the returned order has been received, the Consumer will be informed by email of its receipt. The condition of the product will be checked, without prejudice to the statutory refund deadlines. The amounts due will be refunded using the same payment method used for the original transaction, unless expressly agreed otherwise, without any additional refund fees for the Consumer.

For returns made under the right of withdrawal, Ninhos de Sonho® will arrange collection of the product in consultation with the Consumer. The fixed collection costs are determined according to the following delivery zones:

These collection costs will be borne by the Consumer and deducted from the amount to be refunded, provided that they correspond to the applicable direct return costs and have been communicated in advance.

The above collection charges apply exclusively to returns made under the right of withdrawal and do not apply to returns involving faulty or non-conforming products, which are subject to the applicable legal provisions.

The Consumer must ensure that the product is suitably packaged for collection, without prejudice to the applicable legal responsibilities for any damage occurring during the return process.

The Consumer will be refunded all payments made, including the original delivery costs (except for any additional costs resulting from their choice of a delivery method other than the least expensive standard delivery method offered), less any applicable direct collection costs previously communicated to the Consumer, without undue delay and, in any event, no later than 14 calendar days from the date on which Ninhos de Sonho® is informed of the decision to withdraw from the contract.

If the Consumer and Ninhos de Sonho® expressly agree that the refund should be made by bank transfer, the Consumer undertakes to provide their IBAN for this purpose, without incurring any additional charges.

b) REMAINING RETURNS

Once the 14-calendar-day period for exercising the Consumer's right of withdrawal has expired, returns based solely on the Consumer's change of mind will no longer be accepted, without prejudice to the statutory rights applicable to faulty or non-conforming products.

Returns that do not arise from the exercise of the Consumer's right of withdrawal or other applicable statutory rights require prior authorisation from Ninhos de Sonho®.