FAQs General

How can I place my order?

• You can place your order directly on our website by adding the products to the basket and completing the checkout process. Alternatively, you can contact our sales department via WhatsApp or e-mail to receive personalised support when placing your order.

Will I receive order confirmation?

• Yes. After completing the checkout process, you will receive an automatic e-mail with your order confirmation.

Can I change or cancel my order?

• Yes, provided that the order has not already been dispatched. To do so, you should contact our customer support team as soon as possible.

Are the products shown in stock?

• All products available on the website are in stock, unless there is a temporary stock shortage.

Can the products shown be personalised?

• Depending on the product and the type of personalisation required, changes may be possible. To do so, the customer must contact the sales department via WhatsApp or e-mail, where each case will be assessed individually.

FAQs About Products

What type of products do you sell?

• We offer a wide range of nest boxes, carriers, feeders and perches for various bird species, including exotic birds, budgerigars, lovebirds, parrots, pigeons, among others.

How do I choose the right product for my bird?

• The choice of each of our products will depend on the species it is intended for. Factors such as the size and purpose of the product, whether for resting, breeding or transport, must be taken into account. If in doubt, our sales department is at your disposal via WhatsApp or e-mail, so that you can benefit from personalised and specialist assistance.

Can the nest boxes be used outdoors?

• Some models are suitable for outdoor use. We recommend checking the description of each product or contacting the sales department via WhatsApp or e-mail.

Are the materials used safe for birds?

• Yes. All materials used are of high quality and are chosen with the safety and well-being of birds in mind.

Are the nest boxes suitable for breeding?

• Yes. Our entire range of nest boxes is designed for bird breeding, as well as to increase their comfort during this period.

How should I clean the nest boxes?

• We recommend regular cleaning using suitable products that are safe for the birds using them, ensuring safety, hygiene and the bird’s well-being in the space.

What accessories are included with the nest boxes?

• This depends on the model. All information regarding what is included can be found on each product page.

Are the carriers safe for long journeys?

• Yes. Our entire range of carriers is designed to increase the bird’s well-being and reduce stress. Factors such as ventilation, safety and IATA standards have been taken into account for each specific species.

Can I use the carrier for several bird species?

• Each carrier is designed for a specific group of species. It may be used for other species, but you must take into account the size and behaviour of the bird, always avoiding overcrowding in the carrier.

How should I prepare my bird to travel in the carrier?

• We always recommend getting the bird used to the carrier a few days in advance, placing it inside for short periods of time.

How often should I replace the perches?

• The replacement of perches will depend on the level of wear, excessive dirt or damage.

How many perches should I place in the cage?

• The number of perches placed in the cage should be proportional to the size of the cage and the number of birds living in it.

What are the benefits of using a perch?

• The use of a perch brings several benefits, such as stress reduction, proper rest, exercise and more natural behaviour.

How often should I clean feeders and drinkers?

• Our recommendation is that maintenance and hygiene should be carried out daily, promoting the bird’s well-being.

FAQs About Payment

What payment methods do you accept?

• We currently offer the following methods: Credit/Debit Card, Bank Transfer, PayPal, Amazon Pay, Apple Pay, Google Pay, Revolut Pay Klarna Satispay, Ideal | Wero, Blik, Mobile Pay, Bancontact and EPS.

Is payment secure?

• Yes. All transactions are carried out through secure and protected platforms.

Shipping FAQs

What is the delivery time?

• Orders are normally delivered within 2 to 4 working days after dispatch. See conditions here.

How can I track my order?

• After your order has been dispatched, you will receive an e-mail with the tracking details.

How much does shipping cost?

• Shipping is free for orders with a value equal to or greater than €99.90. For purchases below €99.90, shipping costs will be charged according to the order value: up to €24.89, the shipping cost will be €15.90; between €24.90 and €49.89, it will be €13.90; between €49.90 and €79.89, it will be €11.90; and between €79.90 and €99.89, it will be €9.90. See conditions here.

Which countries do you deliver to?

• We deliver to addresses in Austria, Belgium, Denmark, France, Germany, Ireland, Luxembourg, Monaco, Netherlands, Poland, Sweden and United Kingdom.
• There are some geographical exclusions: Bornholm, in Denmark; Corsica and overseas territories, in France; Caribbean Islands, in the Netherlands; and Gotland, in Sweden.
• For orders with a value equal to or greater than €99.90, shipping is free to the countries listed, and this condition is valid for all items available in the online store.

FAQs About Exchanges and Returns

Can I return a product?

• Yes, the customer has 14 days after receiving the order to request a return. See conditions here.

How can I request a return?

• To make a return, you should contact our sales department via WhatsApp or e-mail, stating the order number.

Can used products be returned?

• For reasons of hygiene and animal safety, used products may not be eligible for return.